Terms & Conditions

Credilab Micro Finance Private Limited (CIN: U65990DL2021PTC380666) is a company registered under the Companies Act, 2013, having its registered office at A-48, Wazirpur Industrial Area, Delhi – 110052 (hereinafter referred to as "Credilab" or "NCR Fincorp" or "us" or "we"). Credilab operates as a Lending Service Provider ("LSP") and owns and operates the mobile application and website at https://ncrfincorp.com/ (the "Platform").

Credilab facilitates access and transactions between users and RBI-regulated financial institutions, including Non-Banking Financial Companies (NBFCs) and other regulated entities, including its NBFC partner Aasra Fincorp Private Limited (6/3/8B, A.N. Jha Marg, George Town, Prayagraj – 211002, Uttar Pradesh).

I. General Features and Facilities

Credilab merely provides the Platform for connecting Financial Partners with prospective borrowers. Credilab neither lends nor borrows through this Platform. Any services facilitated by the Financial Partners through the Platform shall be on such terms as may be mutually agreed between the User and the Financial Partner.

Based on the credit underwriting policy of the Financial Partners, loan applications are either accepted or rejected, which is conveyed to Users through the Platform. All payments made by Users are directed to, or collected on behalf of, the respective Financial Partners in accordance with applicable regulatory guidelines.

II. Eligibility

By using the Platform, you represent and warrant that you are a natural person who has attained the age of at least 18 years and is legally allowed to enter into a contract in India. If you are not competent to contract under applicable laws, you shall not access or use the Platform.

III. User Account on Platform

To avail our services, you are required to maintain an account on the Platform and provide certain information including your name, email ID, contact number, and such other information as deemed necessary. You confirm that all information given to Credilab is true, correct, and not misleading.

You are responsible for maintaining the confidentiality and security of your account and all activities that occur through it. Please notify us immediately at help@ncrfincorp.com if your password is compromised or your device is lost or stolen.

IV. Use of the Platform

You shall not use the Platform otherwise than as an end user, and shall at all times comply with applicable laws. You agree not to alter, circumvent, disable, or otherwise interfere with security-related features of the Platform.

V. Monitoring of the Platform and Your Account

Credilab reserves the right to monitor the content of the Platform at any time to determine the veracity of information provided by you and to ensure compliance with these T&Cs. Credilab may remove objectionable content or share information with government authorities as required by law.

VI. Prices and Payment

All prices for financial products visible on the Platform may change from time to time. The price prevailing at the commencement of placing an order will apply. Credilab does not, at any point, gain title to or have any rights over the financial products offered by Financial Partners.

VI(A). Refunds and Payment Disputes

Credilab acts solely as a Lending Service Provider facilitating loan services on behalf of its partnered Regulated Entities (NBFCs). All payment obligations of users are owed directly to such Regulated Entities.

Any refunds, reversals, or adjustments shall be subject to the respective Regulated Entity's policies, the terms of the applicable loan agreement, and their approval. Credilab shall act only as a facilitator in such cases and shall not have any independent decision-making authority in relation to refunds.

Credilab shall not be liable for any delay or non-processing of refunds attributable to the Regulated Entity or payment system participants.

VII. Intellectual Property Rights

Credilab grants you a limited, non-transferable and revocable license to access and use the Platform for availing services provided by the Financial Partners. You are not entitled to duplicate, distribute, create derivative works, or commercially exploit the Platform content without prior written permission.

All content on the Platform — including images, illustrations, graphics, audio clips, video clips, text, trademarks, and trade names — constitute the intellectual property of Credilab and its licensors.

VIII. User Communication

We may contact you via SMS, calls, WhatsApp, IVR, or email. You hereby agree to be contacted in these ways in relation to our services. You certify that the telephone numbers and email addresses you provide are your own and that you are permitted to receive calls and emails at these addresses.

Do Not Disturb: If you have registered your number with the NDNC Registry, you shall ensure steps are taken to enable Credilab representatives to contact you regarding financial products, as such communication is pursuant to your explicit consent.

IX. Guidelines of Acceptable Usage

Your use of the Platform shall be governed by the following principles:

• You shall not use the Platform for any unlawful purpose or in violation of these T&Cs.
• You shall not overburden or impair our servers or any networks connected to Credilab servers.
• You shall not attempt to gain unauthorised access to any accounts, systems, or networks.
• You shall not allow third parties to copy, reproduce, alter, or create derivative works of the Platform.
• All operations from your device are assumed to have been initiated by you.
• You shall comply with all prevailing laws, rules, and regulations at all times.

X. Prohibited Uses

You are prohibited from using the Platform: for any unlawful purpose; to violate intellectual property rights; to harass, abuse, or discriminate against any person; to submit false or misleading information; to upload viruses or malicious code; to spam, phish, or scrape; or to interfere with the security of the service. We reserve the right to terminate your use for violating any of these prohibitions.

XI. Indemnity

You agree to indemnify Credilab, its affiliates, officers, directors, employees, and agents against any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising out of your use or misuse of the services, any violation of these T&Cs, or any breach of representations and warranties made by you.

XII. Warranties

The Platform and its functions are provided on an "as is" and "as available" basis. Credilab expressly disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Credilab does not warrant that the Platform will be uninterrupted, timely, secure, or error-free.

XIV. Limitation of Liability

NEITHER CREDILAB NOR ITS AFFILIATED COMPANIES, OFFICERS, DIRECTORS, OR EMPLOYEES SHALL HAVE ANY LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE ACCESS OR USE OF THIS PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF DAMAGES.

CREDILAB IS MERELY A FACILITATOR AND SHALL NOT BE RESPONSIBLE FOR ANY BREACH, DEFAULT, OR ERROR COMMITTED BY EITHER THE USER OR ITS FINANCIAL PARTNER.

XX. Governing Law and Jurisdiction

These T&Cs are governed and construed in accordance with Indian law. By using the Platform, you irrevocably consent to the exclusive jurisdiction and venue of courts in New Delhi, India for any disputes arising out of or in relation to your use of the Platform.

XXII. Force Majeure

Credilab shall not be held liable for any delay or failure resulting from causes beyond our reasonable control, including internet failures, equipment failures, power failures, strikes, riots, pandemics, acts of God, war, governmental actions, or non-performance of third parties.

XXIII. Grievance

Users can raise grievances in relation to services provided by Credilab by writing to: