Frequently Asked Questions

To be eligible, you must be: (1) An Indian citizen, (2) At least 18 years of age, (3) Have a valid Aadhaar card and PAN card, (4) Have an active bank account. Salaried individuals, self-employed professionals, and business owners may all apply. Final eligibility is determined by our NBFC partner's credit underwriting policy.

There is no fixed minimum credit score published. Our NBFC partner assesses multiple factors including income, repayment history, and overall credit profile. We encourage applicants to apply and our system will determine eligibility based on a comprehensive credit assessment.

You need your Aadhaar card, PAN card, and bank statement for the last 3 months. For salaried individuals, salary slips may also be required. For self-employed or business owners, income tax returns or business registration documents may be needed. All documents can be uploaded digitally through our platform.

Most applications are reviewed within 15 minutes of complete document submission. Disbursal typically happens within 10–15 minutes after approval for eligible customers. The exact timeline depends on KYC verification, document completeness, and the NBFC partner's processing.

Loan amounts vary by product type: Personal Loans up to ₹5 Lakhs, Business Loans up to ₹30 Lakhs, Credit Lines up to ₹2 Lakhs, and Education Loans up to ₹20 Lakhs. The actual amount offered depends on your credit profile and the NBFC partner's assessment.

No. We believe in complete transparency. The interest rate, processing fee (if applicable), and all charges will be clearly communicated before you accept the loan offer. You will see the exact EMI breakdown before proceeding. Any penal charges for late payment are also disclosed upfront in the loan agreement.

Yes. As per RBI Digital Lending Guidelines, you have a cooling-off / look-up period: 3 days for loans with tenor ≥7 days, or 1 day for loans with tenor <7 days. During this period, you can exit the loan by paying the principal and proportionate APR with no penalty. To cancel, email help@ncrfincorp.com immediately.

Repayments are typically collected via auto-debit (NACH mandate) from your registered bank account on the EMI due date. You can also make manual payments through the app or website. Please ensure sufficient funds in your account before the due date to avoid late payment charges.

Yes. Pre-payment is allowed as per RBI guidelines. No foreclosure charges or pre-payment penalties are levied on floating rate term loans sanctioned to individual borrowers. For fixed-rate loans, please refer to your loan agreement for applicable terms.

Missing an EMI may result in penal interest charges as specified in your loan agreement. It may also affect your credit score. If you are facing difficulties, please contact us at help@ncrfincorp.com as early as possible to discuss possible solutions.

Yes. We use 256-bit SSL encryption and secure servers to protect your data. We comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable RBI guidelines. Your data is never shared with third parties without your explicit consent, except as required by law or for providing the requested services. See our Privacy Policy for full details.

No. NCR Fincorp is operated by Credilab Micro Finance Private Limited, which is a Lending Service Provider (LSP) — not a bank or NBFC. We are a technology platform that facilitates loan applications and servicing on behalf of our NBFC partner Aasra Fincorp Private Limited, which is regulated by the Reserve Bank of India.