We are committed to resolving your concerns promptly and fairly.
Our structured grievance redressal mechanism ensures all complaints are heard and resolved at the appropriate level.
For any query, problem, or grievance, start by reaching out to our customer support team. We aim to resolve all complaints within 7 working days.
If not satisfied with the first-level response, or if your complaint remains unresolved after 7 working days, escalate to our Grievance Redressal Officer.
Grievance Redressal Officer
Name: Authorised Officer – NCR Fincorp
Email: grievance@ncrfincorp.com
Address: A-48, Wazirpur Industrial Area, Delhi – 110052
NBFC Partner: Aasra Fincorp Private Limited, 6/3/8B, A.N. Jha Marg, George Town, Prayagraj – 211002, UP
If your complaint/dispute is not redressed within a period of one month from the date of filing, you may appeal to the Officer-in-Charge of the Regional Office of the Reserve Bank of India.
Visit RBI Complaint PortalInclude Your Details
Provide your registered mobile number, email, and loan/application ID.
Describe Clearly
Clearly state the nature of your grievance with relevant dates and amounts.
Attach Evidence
Attach screenshots, transaction references, or any supporting documents.
Note the Reference
Keep the complaint reference number provided by our team for tracking.
